Privacy Policy
This notice sets out which personal data Slots Palace records, the legal grounds relied upon for each processing purpose, and the choices available to you as the person that data describes.
Categories of information collected
At registration we record your name, date of birth, residential address, email address, telephone number and chosen currency. These fields are the minimum needed to open an account and to satisfy the identification duties attached to licence ALSI-202411077-FI2.
During verification we receive copies of identity documents, proof of address and, where a payment source requires it, evidence of funds. Documents are held in encrypted storage separate from the gameplay database and are visible only to the compliance team.
Through ordinary use of the site we log deposits, withdrawals, bet history, session timestamps, IP address, device type, browser version and referring page. Support conversations, including live-chat transcripts and email threads, are retained as part of the account record.
Why the data is processed
Contractual necessity covers account creation, balance management, payment processing and the delivery of the games themselves. Without this data the service cannot be supplied to you.
Legal obligation covers age checks, sanctions screening, anti-money-laundering monitoring and record-keeping periods imposed by our regulator. These processes cannot be switched off by request while the account remains open.
Legitimate interest covers fraud detection, bonus-abuse analysis, site security and aggregated performance reporting. Consent, and consent alone, covers marketing email, SMS and personalised promotional offers, and it can be withdrawn at any moment.
Cookies, analytics and third parties
Strictly necessary cookies maintain your session and protect the login form; they cannot be declined without breaking the site. Analytics and advertising cookies are set only after you accept them in the consent banner, and your selection can be revised later from the cookie settings link in the footer.
Personal data is shared with payment providers, identity-verification vendors, game studios supplying the titles in our lobby, and hosting and anti-fraud contractors. Each operates under a written processing agreement limiting use to the task we have assigned. We do not sell personal data.
Where information moves outside the European Economic Area, transfers rely on standard contractual clauses or an equivalent safeguard, and a copy of the mechanism used can be requested from our data protection contact.
Retention periods and your rights
Account and transaction records are retained for at least five years following account closure, as anti-money-laundering rules require. Marketing preferences are kept until consent is withdrawn; self-exclusion records are kept permanently so that an exclusion cannot be defeated by re-registration.
Subject to GDPR, residents of Greece and the wider EEA may request access to their data, correction of inaccurate entries, erasure where no retention duty applies, restriction of processing, portability in machine-readable form, and objection to processing based on legitimate interest.
Requests are answered within one calendar month. We will ask you to confirm your identity before releasing anything, since disclosing account data to an impostor would itself be a breach. If our response does not satisfy you, a complaint may be lodged with the Hellenic Data Protection Authority.
Where to raise it
- Data protection contact for Slots Palace — reachable through the privacy request form in the account settings area
- Hellenic Data Protection Authority (dpa.gr) — supervisory body for complaints raised by residents of Greece
- Slots Palace customer support — live chat, available for identity confirmation and status updates on an open request
This notice is published for transparency and does not create rights beyond those granted by applicable data protection law. Where a discrepancy arises between this text and a binding statutory requirement, the statutory requirement governs.
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