Responsible Gaming at Slots Palace

Our commitment as a licensed operator

Slots Palace operates under licence ALSI-202411077-FI2 issued by Anjouan Gaming (Comoros AOFA), and player protection duties attached to that licence apply to every account on the platform regardless of where the account holder resides.

Registration is closed to anyone under 18 years of age. Age and identity documents are checked during verification, and any account opened by a minor is closed with all stakes refunded and all winnings voided.

Staff who handle player conversations are trained to recognise distress signals in chat and email, to explain the available protective tools plainly, and to escalate a case rather than steer a hesitant player back toward the lobby.

Tools you can switch on in your account

Deposit ceilings can be configured on a daily, weekly or monthly basis from the safer-play panel. Lowering a ceiling applies at once; raising one is deliberately delayed by 24 hours so the decision is never made in the heat of a session.

Loss caps and wager caps work alongside deposit ceilings and stop bet acceptance the moment the configured figure is reached for the chosen period. Reality-check pop-ups can be scheduled at intervals between 15 and 120 minutes and display elapsed time together with the net result of the current session.

A cool-off freezes the account for 24 hours, 7 days or 30 days. Self-exclusion runs for six months, one year or five years and cannot be shortened or reversed once confirmed — during that period marketing stops, the account cannot be reopened, and pending withdrawals are still paid out normally.

Signals that play has stopped being a pastime

Chasing a bad run with larger stakes, playing longer than planned, or reloading immediately after a withdrawal request are the patterns most often reported before serious harm appears.

Borrowing money to fund a deposit, hiding session length from a partner, or feeling relief only while the reels are moving are indications that the habit has moved beyond entertainment.

If gambling has become the thing you think about while at work, or the reason a bill was paid late, treat that as sufficient grounds to open a cool-off today rather than waiting for a clearer sign.

Protecting household devices

Adults sharing a computer or phone with children should keep login credentials private and avoid saving passwords in the browser. Filtering software such as Net Nanny or Qustodio can block gambling domains at device level.

Slots Palace never sends promotional material to addresses that have requested exclusion, and marketing consent can be withdrawn at any time from the communications tab without affecting your ability to withdraw a balance.