Contact the Slots Palace Support Team

Support at Slots Palace covers both the casino floor and the sportsbook, so a single message is enough whether your question concerns a slot session, a welcome package condition or an in-play football market.

Which channel to use

Written contact is the main route: email support, or the message form on this page, which reaches the same desk. Assistance is offered in 17 languages, English included, so players in Greece can write in the language they are most comfortable with. Members who have progressed through the VIP programme also have a personal account manager, which is usually the quicker path for limit and payout questions.

What to send with your first message

Replies come back faster when the opening message is complete. Include the email address linked to your account, the approximate date and time of the event you are asking about, the payment method involved — card, e-wallet or crypto — and a screenshot if something looked wrong on screen. Response times depend on how busy the desk is and how much the team has to verify before answering, so detail genuinely shortens the exchange.

Answers already available

The FAQ handles the questions that arrive most often: wagering on bonus funds, minimum deposit levels, the identity check required before a first withdrawal, and which methods are available for deposits and cashouts. Checking it first often resolves the matter without waiting for a reply.

Responsible gaming and account limits

Deposit limits, loss limits, cooling-off periods and self-exclusion can be requested through support at any time. GamCare and BeGambleAware provide independent help. Play is restricted to adults aged 18 and over.